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How to Submit a Consumer Complaint

Consumers have the right to submit concerns about an ACR-accredited facility’s radiology imaging and treatment services. A “consumer” or “complainant” is any individual who has a comment or complaint about an ACR-accredited facility. It may include the patient or a representative of the patient (e.g., family member, referring physician, employee or member of the public).

Most complaints are most effectively addressed directly with the facility performing the examination. Therefore, ACR encourages you to address safety and quality of care concerns with the leaders of this accredited facility.

ACR accredits for the following modalities: CT, MR, Nuclear Medicine, PET and Ultrasound. Please be aware that not all facilities are accredited for all modalities.

ACR cannot assist with complaints involving the complaints listed below and strongly encourages you to follow up directly with the facility on these types of complaints:

  • Facilities not accredited with ACR at the location where the examination was performed
  • X-ray
  • DEXA
  • Billing and insurance issues,
  • Personal disputes
  • Wait times
  • Criminal-related activity (this should be reported to the appropriate local, state or federal authorities)

How to Submit a Complaint

  1. Check to see if a facility is accredited with the ACR by using the Accredited Facility Search page. ACR does not have the authority to investigate complaints for facilities that are not ACR-accredited.
  2. Submit a complaint online.

For Facilities

To help accredited facilities notify consumers about the process for submitting complaints, ACR has updated the plaque to be posted at their sites. The consumer complaint notice has a code that patients can scan to access the form on their smartphones or tablets.

Consumer complaint notice to patients

Consumer complaint notice to patients (Spanish)