All new sessions will teach you how to turn current and future challenges into opportunities for capturing greater value in the modern patient cycle of care.

Leading with Social and Emotional Competence

Friday, Sept.7 – 8:30am - Noon

Research shows that outstanding leaders, at any level and across all industries, demonstrate high emotional intelligence. Strong emotional and social skills are fundamental for creating overall positive environments and improving performances. These skills unify teams. They are the difference between average and outstanding leaders. And at a time when burnout is reaching epidemic proportions as well as the recruitment and retention of top millennial talent is becoming more and more competitive, leaders cannot afford to be average. Great practices demand great leaders.

In this session you will learn what the three major causes of derailment for leaders are, why connections matter and how to leverage relationships as performance tools, and gain a much deeper understanding of human motivation to create sustainable improvement.

You will leave with proven strategies to help you develop better emotional and social skill sets and practical steps to take home with you to work on, measure and improve your leadership skills to get the very best out of yourself and those you lead.

Lateral Leadership

Friday, Sept. 7 – 1:30pm - 5pm

Radiology departments typically include a number of different constituencies. These groups work in close quarters, creating challenges where any degree of disagreement or imperfect alignment could be falsely perceived as factionalism, such as radiologists against trainees or trainees against technologists. Three individual examples include radiologists, trainees, and non-radiologists within the department. The non-radiologists include technologist, nurses, administrators, and other essential personnel.

Within each these examples, there are remarkable leaders. For these leaders to succeed, they must be able to work effectively and efficiently across "lines" where they may not have formal authority. Successful leadership necessitates an understanding of both formal authority, and informal influence, with an understanding of how both can be mobilized and focused to realize desired goals. How do effective leaders utilize both their formal authority and their informal influence to lead across lines and laterally?

Design Thinking in Radiology

Saturday, Sept. 8 – 8:30am - Noon

Learn how to examine your operations for potential care-path redesign through innovative means. Plus, using techniques from operations management, including design thinking and lean management, we will examine extent of value alignment across your key stakeholders and complete a value stream map, including steps and operations metrics of at least one major process within the care-path.

Using techniques from operations management, including design thinking and lean management, we will:

  • Cover the core principles and techniques of Design Thinking
  • Apply Design Thinking techniques to improve / re-design areas of opportunity
  • Examine extent of value alignment across your key stakeholders
  • Complete a value stream map, including steps and operations metrics, of at least one major process within your the care-path
  • Identify additional areas of opportunity (e.g., delays in your process) from the value stream map and sketch a plan of action
  • Discuss how those areas of opportunity may impact ongoing operations or position an operation for growth; consider how these tools might be used in risk assessment and mitigation


Saturday, Sept. 8 – 1:30pm - 5pm

The extent to which radiologists own imaging assets varies substantially across practice types, from capital intensive, to others less tangible such as human assets and capital limited to infrastructure support. This session will consider how the principles of value creation apply across this mix of practice assets to help you learn the key financial levers that drive the value of your practice.

We will use the DuPont formula to decompose “Return on Equity” as the basis for this discussion. From this foundation of improving profitability, increasing asset utilization, and the judicious use of leverage, you will better understand how to maximize the value of your practice and returns to its owners. The emphasis will be on identifying the key metrics needed to measure and enhance value creation.

Dynamics of Coalition Building

Sunday, Sept. 9 – 8:30am - Noon

The classic radiology delivery model has been disrupted by practice consolidations, mergers & acquisitions and integrations. The goal of any negotiation is to create a firm, lasting and durable agreement. But this becomes ever more difficult when there are multiple parties at the table.

So, how do you reach this desired goal when so many moving parts and competing interests weave throughout the negotiation process?

In this highly-interactive session, you will take part in an exciting role-play scenario where you will practice your negotiation skills and see if you can “win” the negotiation game. Yes, we will be keeping score.

Learn how to uncover the varied interests of all parties at the table to create a negotiation campaign, what exactly is a stakeholder map and how to create one and incorporate it into your negotiation strategy, where significant parts of negotiations actually take place (hint: it’s NOT at the table) and how to leverage your network, and why you should build it even stronger, for future negotiations.