In October, the ACR Annual Conference on Quality and Safety brought together more than 150 quality improvement leaders and learners to share strategies to boost service quality and improve patient experience of care and, ultimately, their outcomes. The 2019 conference, held in Denver, highlighted innovative ideas to help radiology practices modernize their quality infrastructure, improve reporting, integrate new technology and make sense of complex requirements.
A diverse range of speakers covered critical quality topics, including:
- What does a patient want from radiology?
- Connecting with patients to improve quality and safety
- Benefits and opportunities of clinical decision support
- Empowering technologists for change
- Creating a “just culture”
- Enhancing the patient experience
Take a look at our collection of conference photos to get a sense of the spirit and energy that infused this unique learning and networking experience. View the photos »
Highlights From the 2019 Q&S Conference
Here are key takeaways from some of the conference sessions:
Intensive pre-conference workshops. On Oct. 10, the conference kicked off with four half-day, pre-conference workshops focused on critical quality and safety topics. The concurrent sessions allowed attendees to take a deep dive into: Quality Improvement Bootcamp, Implementing a Peer Learning Program, Creating Machine Learning Use Cases and a Meet Up for Quality Improvement Leaders. The workshops delivered intensive training designed to improve quality performance across every level of the practice.
Expanding role of radiologists in the patient experience. “Patients are social animals, so personal/emotional connections with their healthcare providers are critical.” That was patient advocate David Andrews’ charge to attendees at the conference. According to Andrews, who serves on the ACR Commission on Patient- and Family-Centered Care, patients know more about themselves than their physicians ever will. “Some of what patients know may be important in their diagnosis/treatment,” said Andrews. “That’s why radiologists need to be in direct conversation with patients as consultants. There is no one answer to what patients want. Each patient is different.”
Direct contact with patients. At the conference, Arun Krishnaraj, MD, MPH, vice chair for quality and safety at the University of Virginia Health System, said that when radiologists engage in direct conversation with patients, they add immense value to the patients, referrers and even themselves. But what does it look like for radiologists to connect with their patients? And how can they break down some of the existing barriers to make it happen? According to Krishnaraj, radiologists can consider teleconferencing, videoconferencing or participating in bedside rounding as a way to engage with patients. “Determine what small shift you want to make in your routine and then do it,” advised Krishnaraj.
Registration Is Open for the 2020 Q&S Conference
Join us at the 2020 ACR Annual Conference on Quality and Safety for the tools and strategies you need to find success in the changing payment landscape:
- Discover new ways to improve patient satisfaction and enhance quality metrics
- Explore new informatics and decision support solutions for optimal reporting and patient outcomes
- Adapt to shifting patient expectations and achieve quality excellence
Connect with colleagues across the community and gather new ideas from like-minded peers
Location: Washington, DC
Date: October 22–24, 2020
Register today »