February 08, 2016

Quality Experience Committee Encourages Two-Way Communication Between Radiologists, Patients

Commission on Patient- and Family-Centered Care Announces New Appointees, Includes Patient Participation

Reston, VA — Newly appointed Quality Experience Committee members will identify quality, safety and patient experience priorities to improve care and health outcomes in radiology. The committee is one of four formed under the American College of Radiology Commission on Patient- and Family-Centered Care. The commission promotes constructive relationships between radiologists, patients and caregivers and supports radiology participation in emerging alternative payment models.

“We want to ensure that all stakeholders’ points of view, perspective and experience are further integrated into the radiologist-patient relationship, transforming current culture and leading to improved patient care and satisfaction,” said James V. Rawson, MD, FACR, commission chair. “Quality Experience Committee members will also explore how to incorporate the needs, wants and value of our patients and communities in the development of standards and guidelines,” he noted. The commission’s committees will be unique and include former and current patients, members representing diverse subspecialties and allied colleagues, said Rawson.

The Quality Experience Committee is chaired by pediatric interventional radiologist C. Matthew Hawkins, MD, assistant professor at Emory University School of Medicine, Atlanta, Ga. Hawkins, who specializes in vascular malformations, liver transplant interventions, varicocele embolization and venous thrombolysis, also serves as medical director of the Telemedicine Division and the Vascular Anomalies Clinic at Children’s Healthcare of Atlanta. Ashima Lall, MD, MBA, director of PET/CT imaging at Riddle Memorial Hospital (Mainline Health) in Media, Pa., serves as vice chair. Lall, who is an MRI/MSK fellowship-trained radiologist, represents her radiology department in various hospital committees, including quality, patient safety, medical operations and peer review. She is also a green belt Six Sigma expert in process improvement methodology.

Committee members include:

  • Donna Adams, patient adviser, AU Medical Center, Augusta, Ga.
  • Gregg W. Bean, MD, University of Texas Health Science Center at San Antonio
  • Anne Brittain, PhD, RT(R)(M)(QM), CPHQ, FASRT, Palmetto Health, Columbia, S.C.
  • Garry Choy, MD, Massachusetts General Hospital, Boston, Mass.
  • Jonathan Flug, MD, MBA, University of Colorado School of Medicine, Denver
  • Ellen M. Chung, MD, Uniformed Services University of Health Services, Bethesda, Md.
  • David R. Gruen, MD, MBA, FACR, Stamford Health, Stamford, Conn.
  • Paul G. Nagy, PhD, FSIIM, Johns Hopkins University School of Medicine, Johns Hopkins Medicine Technology Innovation Center, Baltimore, Md.
    Sumir Suresh Patel, MD, Emory University School of Medicine, Atlanta, Ga.
  • Sabiha Raoof, MD, Jamaica Hospital Medical Center and Flushing Hospital Medical Center in Queens, N.Y.
  • Andrew L. Rivard, MD, MS, Cleveland Clinic Abu Dhabi, Al Maryah Island, United Arab Emirates
  • Lorie Stumpo, MD, resident, Augusta University, Augusta, Ga.
  • Nikhil Thaker, MD, University of Texas MD Anderson Cancer Center, Houston  

The other Commission on Patient- and Family-Centered Care committees focus on Economics, Informatics and Outreach. Resources provided by the commission enhance radiologists’ understanding of — and participation in — new practice and payment models and advise on how to provide more patient- and family-centered care.

Additional related content is being presented at ACR 2016 — The Crossroads of Radiology®, with sessions focusing on
Patient-Centered Radiology: Enhancing the Patient Experience Through Compassionate and More Effective Communications
Radiology Practice Improvement: Advances in Optimizing the Patient Experience
Maximizing the Patient Experience in Radiology: Interactive Case-Based Discussions
Strategies in Imaging the Moving Child - Imaging 3.0
What We Can Learn From Our Customers: Perspectives From Three Non-Radiologists (and One Radiologist)


About the American College of Radiology
The American College of Radiology (ACR), founded in 1924, is a professional medical society dedicated to serving patients and society by empowering radiology professionals to advance the practice, science and professions of radiological care.

To arrange an interview with any ACR member, please contact Shawn Farley at 703-648-8936, Maryann Verrillo at 703-390-9822 or email PR@acr.org.