Publications Sales Policies


Ordering

  • All orders must be prepaid in U.S. funds drawn on a U.S. bank. Check, money order, VISA, MasterCard and American Express are accepted.
  • Shipping and handling fees (see below) must be included in prepayment.
  • The ACR collects sales tax only on orders shipped to a Virginia address.
  • The ACR does not offer standing orders or subscriptions on any book or CD-ROM title or series.

Pricing

  • Prices are subject to change without notice.
  • Special ACR member and member-in-training prices are available on items as indicated.
  • To receive member or member-in-training price, order must be placed under member's name and account.
  • No discounts to resellers (bookstores, jobbers, distributors, etc.) or on bulk orders.

Shipping & Handling

  • For orders shipped to a U.S. address, shipping and handling is included in the price of the item unless otherwise indicated.
  • Orders shipped to Canada: 1-5 items add $30, 6-10 items add $60.
  • Orders to other non-U.S. addresses: 1-5 items add $50, 6-10 items add $100.
  • Normal shipping to continental U.S. and Canada is via UPS ground, except where UPS would take more than 4 days, then UPS 3rd Day. Foreign shipping is via DHL.
  • Orders are processed and shipped within 3-5 business days of receipt.
  • RUSH processing is available for a fee of $15. With RUSH processing, orders received before 1 p.m. Eastern time will be shipped out that day, orders received after that time will be shipped the next business day. Orders will ship via standard shipping method unless otherwise requested and paid for.
  • Express shipping (UPS Next Day Air, etc.) is available upon request. Customer will be charged for actual cost of requested express shipping method.

Claims

  • Claims for damaged, incomplete or incorrect orders should be reported immediately, but no later than two weeks after receipt.

Returns

  • Items may be returned, unmarked and in salable condition, without permission within 30 days of receipt. (After that time, call for permission.) Copy of the invoice/packing slip should be enclosed with the return, along with a brief note explaining the reason for the return. Customer pays for shipping and handling except if return is due to processing/shipping error.
  • For returns due to processing/shipping error, a call tag or return label will be sent.
  • When returning a PSE syllabus, test must be returned with the book or credit will not be given.
  • RUSH processing fee and express shipping fees are nonrefundable, unless processing/shipping error occurred.
  • Pamphlets and posters are not returnable.

Contact Information

Mail Orders to:

ACR Publication Sales
P.O. Box 533
Annapolis Junction, MD 20701-0533

Ship Returns to:

ACR Publication Sales Returns
9050 Junction Drive, Suite C
Annapolis Junction, MD 20701

Inquiries:

Telephone: (800) 227-7762 or (240) 646-7030
Fax: (301) 206-9789
E-Mail: acr@pmds.com

Order Form

You may print a copy of the order form (available on the previous page) and fill it out by hand, or you may fill in the form online and then print it out. Mail or fax the completed form with your payment.